We are fully committed to customer satisfaction with all postal stamp products provided by our store. Should you encounter any problems with your order, we offer a simple, standardized return and after-sales policy to resolve your issues efficiently. Please review the complete policy terms below carefully.

1. After-Sales Contact Instructions

To initiate a return or consult after-sales issues, please contact our customer service team within 30 calendar days from your order date via the official contact channel on our website. Please provide your valid order number when submitting your request to ensure fast and accurate processing of your after-sales application.

2. Standard Return Procedure

First, submit your return application through our official customer service channel and state your complete order information and return reason. Our professional customer service team will respond promptly, provide you with detailed return operation guidelines, and follow up throughout the process to solve your product and order-related problems.

3. Product Quality Assurance & Defect Processing

We implement strict quality inspection and control systems for all stamp products to ensure product quality and compliance. In the event of order errors, product damage, defective products or other quality problems caused by our side, we provide free product replacement services with no additional cost for customers.

4. Return Eligibility & Conditions

All return applications must comply with the following valid conditions to be accepted:

  • Return requests must be submitted within 30 days from the official order date, and overdue applications will not be accepted;
  • The returned stamps must be unused, unmodified, intact, and kept in the original packaging and original condition;
  • Customers must provide a valid order number and relevant order information for return verification.

5. Refund & Replacement Rules

According to different order problems and product conditions, we provide two after-sales solutions: full refund or free product replacement. We will match the most reasonable processing scheme based on the actual situation of the order to fully guarantee your legitimate shopping rights and interests.

6. Customer Service Commitment

We always adhere to the service tenet of customer first, and are committed to providing high-quality stamp products and professional after-sales service. If you have any questions, doubts or after-sales demands about products, orders and services, please feel free to contact our official customer service team at any time. We sincerely thank you for your trust and support!